Custom Business Solutions develops the NorthStar hospitality platform in Irvine, California, and sells it both directly and through authorised dealers, so a restaurant can buy from the developer or from a partner in its own city carrying the same software. The company states that it does not lock operators into one payment processor and keeps integrations open, which matters to groups already running their own delivery or accounting tools. Order entry, self service kiosks and online ordering sit inside the same product line.
Suited to table service restaurants and multi unit operators who want one platform and a dealer nearby for hardware swaps. The channel model has a known weakness: service standards differ by region, so it is worth asking who answers the call at nine on a Saturday evening. A small café with two terminals will probably find the system heavier than the task requires.
Address: Irvine, California, USA
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